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Customer Information

CUSTOMER SERVICE POLICY

When placing an order with MEA, satisfaction is guaranteed. If you are not completely satisfied with the quality of the products or service you receive, please notify a customer service representative so that the problem can be resolved.

ORDER BY PHONE, EMAIL, MAIL, OR FAX
Toll Free (800) 726-4797

Toll Free Fax (877) 456-4797

In Eastern Oklahoma (918) 456-5516.

1819 North Grand, Tahlequah, OK 74464.

Email: customerservice@meaok.com

BUSINESS HOURS
7:00 - 5:00 pm CST. Closed New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.

QUOTATIONS
Quotations will be provided for custom supply kits or bulk orders as requested by the customer.

BULK ORDERS
Small or large quantities of any stock item may be ordered. Special order items will be sold by the box or case. Bulk orders are scheduled for shipment in the order in which they are received.

SUPPLY KITS
When ordering standard or custom supply kits, we ask that you allow 4-6 weeks for delivery.

BACK ORDERS
If a delay is anticipated with any item in a custom supply kit, notification will be given prior to shipment. Back ordered items for bulk shipments will be shipped as soon as inventory is available.

RETURN POLICY
Only complete kits can be returned. Return merchandise must be in unused and saleable condition. Prior to returning any merchandise, please contact a customer service representative to obtain a return authorization number. A 25% restocking fee will be charged after 45 days. Kits cannot be returned after 60 days. Kits shipped directly to students are non-returnable.

TERMS
Net 30 days. MasterCard, American Express, Discover and VISA accepted. Direct sales to students require prepayment with credit card.

EXPRESS DELIVERY
Express delivery is available if you are in a rush. Please contact us for express delivery rates for your order.

WARNING
It is the intent of MEA to sell non-latex products where indicated in the catalog; however, MEA cannot control changes due to manufacturing and may sell a product containing latex which is indicated as ”latex-free.” MEA strongly recommends that customers closely and thoroughly inspect all products and product labels for latex information before using.